Privacy Policy — How Safe Is Your Data on Crixx

Keeping your personal information safe is a serious responsibility for Crixx. This policy clearly explains what data we collect, why we collect it, and how it is kept secure.

Updated: March 2026 SSL Encryption Version 2.4 Written in Bengali
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How Crixx Protects Your Privacy

Key Security Features at a Glance

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End-to-End Encryption

Every transaction and data exchange on Crixx is protected with 256-bit TLS/SSL encryption. Your password and payment details are never stored in plain text.

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Your Data Is Never Sold

Crixx never sells your personal data to third parties. Limited data may be shared with essential service partners strictly under binding agreements.

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Secure Data Centers

Your data is stored in certified, internationally compliant data centers. Regular backups and penetration tests are conducted to prevent any data leaks.

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You Stay in Control

You have the right to view, correct, and delete your own data on Crixx. You can manage your data directly from your account settings.

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Transparent Data Collection

You are always clearly informed about why any information is being collected. We do not collect unnecessary data — only what is strictly required to operate the service.

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You will be notified in the event of a breach

In the event of a data security breach, affected users will be notified within 72 hours in accordance with international regulations.


This Privacy Policy was last updated 1 March 2026reviewed on. Continued use of Crixx following any changes constitutes your acceptance of the updated policy.

Introduction & Scope

Crixx (https://crixx.ws) places the highest importance on the privacy of all its users. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have.

This policy applies to the Crixx website, mobile app, and all related services. By registering, logging in, or using any Crixx service, you agree to this policy. If you do not wish to agree, please refrain from using Crixx's services.

International Standards

Crixx follows international data protection regulations. Our data management practices are aligned with the core principles of GDPR.

What Data We Collect

Crixx only collects information necessary to operate its services. Below are the three categories of data collected:

Data TypeWhat InformationWhen It Is Collected
Identity InformationName, date of birth, NID/passportDuring Registration & KYC Verification
Contact InformationEmail, phone number, addressDuring Registration & Profile Updates
Financial InformationPayment methods, transaction historyOn Deposits & Withdrawals
User BehaviourLogin times, betting history, preferencesWhile Using the Platform
Technical InformationIP address, device information, browserAutomatically on every visit

Crixx does not knowingly collect information from anyone under the age of 18. If such information is collected unintentionally, it will be deleted immediately.

How Your Information Is Used

Collected information is used solely for specific, legitimate purposes. Crixx never misuses your data.

Service Operations
  • Account Creation & Management
  • Providing Betting & Gaming Services
  • Payment Processing
  • Customer Service & Support
Security & Legal
  • Fraud & Scam Prevention
  • Legal Compliance
  • KYC & AML Verification
  • Age Verification Assurance
Improvement & Personalization
  • Improving Platform Experience
  • To show you relevant offers and bonuses
  • Personalized Game Recommendations
  • Technical Issue Resolution
Communications & Notifications
  • Important Account Notice
  • Promotional Emails (With Consent)
  • Security Notice
  • Notice of Policy Changes

Who Your Data Is Shared With

Crixx never sells your personal information. Data may be shared only in the limited circumstances outlined below:

Service Providers

Payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and customer support software vendors. All are bound by strict confidentiality agreements with Crixx.

Legal Obligations

Information may be disclosed if required by a court order, government regulatory authority, or applicable law.

Fraud Prevention

Information may be shared with financial security agencies where money laundering or fraud is suspected.

What never happens

Crixx does not sell or rent your information to any advertiser, data broker, or marketing company — ever.

Cookie Policy

Crixx uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience on the service.

You can delete or disable cookies at any time through your browser settings, though some features may not function as a result.

How Long We Retain Your Data

  • Account Information: For as long as your account is active. After closure, data is generally retained for up to 5 years for legal compliance purposes.
  • Transaction Records: Up to 7 years, as required by financial regulations.
  • KYC Documents: 5 years after your last transaction.
  • Log & Technical Data: Up to 12 months.
  • Marketing Data: Deleted immediately upon withdrawal of consent.

After the retention period, data is securely deleted or anonymized so it can no longer be identified in any way.

Your Rights

You have the following rights regarding your data on the Crixx platform:

Right to Access
You can view what information Crixx holds about you.
Right to Rectification
You can correct any inaccurate or incomplete information.
Right to Erasure
You may request the deletion of specific data.
Right to Object to Processing
You may object to marketing or certain uses of your data.
Data Portability
You can export your data in a machine-readable format.
Restriction of Processing
You can request that processing of your data be restricted while a dispute is ongoing.
To Exercise Your Rights

To exercise any of your rights, email us at support@crixx.ws or reach out via live chat. We typically respond within 30 business days.

Security Measures

Crixx employs multiple layers of security to keep your information safe:

  • All data connections are protected with TLS 1.3 encryption — no one can intercept them in transit.
  • Passwords are stored using bcrypt hashing — your actual password is never recorded anywhere.
  • Payment information is secured in accordance with PCI DSS standards.
  • Physical security, access control, and 24/7 monitoring at our data centers.
  • Regular third-party security audits and penetration testing.
  • Option to enable two-factor authentication (2FA).
Your Responsibilities

Never share your password with anyone, and be cautious when logging in on public Wi-Fi. If you notice any suspicious activity, contact support immediately.

Policy Update Process

Crixx may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email or posted on the platform. Continued use of Crixx after any changes means you accept the revised policy. The "Last Updated" date is displayed at the top of each policy.

Contact

For any privacy-related questions or concerns, please contact us:

  • Email: privacy@crixx.ws
  • Live Chat: Available 24/7 via website and app
  • General Support: support@crixx.ws

FAQ

General Inquiries on Payments & Betting

Crixx does not charge any fees on withdrawals. However, your payment provider — such as bKash or Nagad — may apply their own nominal fees, which are outside Crixx's control. The minimum withdrawal amount is ৳300, and the daily maximum for standard accounts is ৳1,00,000. VIP members enjoy higher limits. Withdrawals above ৳50,000 require completed KYC verification. Withdrawals are typically processed within 30 minutes to 24 hours — and even faster for VIP members.

In the event of a match cancellation or mid-match abandonment, Crixx generally follows the policy below: If a match is cancelled before it begins, the full stake is refunded. If a match is abandoned after play has commenced past a set threshold — typically 5 overs in cricket or 60 minutes in football — some bets may be settled as results. Rules vary by sport, so you should review the betting rules for the specific sport. For live betting, open bets are generally settled based on the score at the time of abandonment.

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Play Safe, Play with Confidence

Your data and funds are protected with the highest level of security at Crixx. Join today and enjoy complete peace of mind.

18+ | Play Responsibly | Your Data is Secure

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